847-277-0800

Privacy Policy

Effective on March 7, 2019

This privacy policy applies to the following URLs:

www.trondent.com

And these Platforms/Services:

Airweb.trondent.com | Trondent.tdcairweb.com | Direct.interpublic.com | Gtauth.trondent.com | Trondent.tdcairweb.com |  www.aeairweb.com | Trondent.travelprefs.com| trondent.tripcentro.com | trondent.profilerexpress.com | www.trondent.com | www.trovarli.com | Profiler.trondent.com |

Which are owned and operated by Trondent Development Corp. (“Trondent”, “we” or “us”). This privacy policy covers both HR and non-HR data and describes how Trondent Development Corp. collects, uses, and discloses the personal information you provide on our web sites and platforms/services. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged Trondent.

Trondent participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Trondent complies with the EU-U.S. Privacy Shield Framework (Privacy Shield) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union (“EU”) and the United Kingdom in reliance on Privacy Shield. Trondent has certified to the Department of Commerce that it adheres to the Privacy Shield Principles with respect to such information. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield website located at: https://www.privacyshield.gov. To review Trondent’s representation on the Privacy Shield list, see the U.S. Department of Commerce’s Privacy Shield self-certification list located at https://www.privacyshield.gov/list.

Trondent is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Trondent complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.

With respect to personal information received or transferred pursuant to the Privacy Shield Framework, Trondent is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Trondent may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

 

Information Collection and Use

Trondent only collects personal information when authorized by our clients or that relates to Trondent’s own employees, agents, and representatives. Where we are directed to transfer personal data to a third party by our client, Trondent follows the data masking and confidentiality provisions agreed to by the client and the third party.

The personal information Trondent collects may include and is not limited to, a user’s full name, date of birth, gender, emergency contact information, frequent flyer/hotel/car rental programs, seat selection, email address, home address, credit card numbers, home and work telephone numbers and other relevant personal information that is needed and authorizer by our clients to enhance the users travel reservation experience.
We also collect information about your business, such as company name and size; travel preferences; travel itineraries, including air, hotel, and car arrangements; payment information, such as credit card information; loyalty memberships; travel information, such as passport and visa details; and unique identifiers, such as usernames and passwords.

We use this information to:

  • Send you requested product or service information
  • Fulfill your order, administer your account, or respond to customer service requests
  • Send you a newsletter
  • Send you marketing communications
  • Respond to your questions and concerns
  • Improve our website and platform/services

As is true of most web sites, we gather certain personal information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click-stream data.

We use this information, which does not directly identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically-collected data to personal information.

Sharing

We will share your personal information with third parties only in the ways that are described in this privacy statement. Trondent will not transfer personal information to third parties other than directed or contracted by its client agreements. Trondent will not sell, rent or lease any of its data subject’s personal information.

We may transfer your personal information to companies that provide services to help us with our business activities, such as offering customer service. Where required by the Privacy Shield, we enter into written agreements with those third-party agents and service providers requiring them to provide the same level of protection the Privacy Shield requires and limiting their use of the data to the specified services provided on our behalf. We take reasonable and appropriate steps to ensure that third-party agents and service providers process your personal information in accordance with our Privacy Shield obligations and to stop and remediate any unauthorized processing. These companies are authorized to use your personal information only as necessary to provide these services to us. Trondent shall remain liable under the Principles if its agent processes such personal information in a manner inconsistent with the Principles, unless Trondent proves that it is not responsible for the event giving rise to the damage.

Under certain circumstances, we may be required to disclose your EU personal information in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

Access

Upon request Trondent will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information.  To request this information please contact us at PrivacyManager@Trondent.com.

If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove by emailing our Customer Support at PrivacyManager@Trondent.com or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request within a reasonable timeframe.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Enforcement and Dispute Resolution

 In compliance with the EU-U.S. Privacy Shield Principles, Trondent commits to resolve complaints about your privacy and our collection or use of your personal information. Trondent will cooperate with the EU Data Protection Authorities and the Department of Commerce to resolve any complaints and disputes arising in connection with its privacy policy. Trondent will investigate any reported complaints of violations of its privacy policy and will take action where violations are found. All Trondent employees will be required to be familiar with and adhere to this privacy policy.

You may direct any questions or complaints about the use or disclosure of your personal information to us at

Trondent Development Corp.
1300 S. Grove Ave.
Suite 204
Barrington, IL 60010
+1 847.277.0800
PrivacyManager@Trondent.com

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Where applicable to the employment relationship, Trondent agrees to cooperate and comply with the EEA data protection authorities (DPAs) regarding the unresolved complaints of employees of European-affiliated companies who are located in the EU. Such employees may direct complaints about their personal information to their respective DPA. For the contact information for your country’s DPA, please contact us at the address given above.

Under certain conditions, more fully described on the Privacy Shield website, https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may have the option to select binding arbitration when other dispute resolution procedures have been exhausted.

Opt-out Preferences

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page, or you can contact us at PrivacyManager@Trondent.com.

Information Obtained from Clients

Information provided to us on our web site is used for providing sales and/or technical assistance. This information is stored as contact information per client agreement or in the case of sales, used as means to provide sales information.

Trondent collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.

Trondent has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Trondent’s Client (the data controller). If requested to remove data we will respond within a reasonable timeframe.

We will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. Trondent will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. 

Security

Trondent is committed to securing personal information through reasonable and appropriate security measures. We have deployed appropriate physical, electronic and managerial procedures to safeguard and secure this information. These measure include but are not limited to SSL, firewalls, intrusion detection and other automated security software. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee the absolute security of the personal information that we collect and process.

Data Integrity and Purpose Limitation

Trondent will use personal information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual. Trondent will take reasonable steps to ensure that personal information is relevant to its intended use, accurate, complete, and current.

 

Tracking Technologies

We and our affiliates, or analytics or service providers, use technologies such as cookies, beacons, tags, and scripts, or similar technologies, to analyze trends, administer the website and our platforms/services, tracking users’ movements around the website and our platforms/services, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.

 Cookies are small text files a Web site can use to recognize a repeat visitor to the Web site. We use cookies for various reasons. We do not link the information we store in cookies to any personal information you submit while on our site. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser and is used for security identification purposes. A persistent cookie remains on your hard drive for an extended period of time and is used to maintain language and other navigation preferences. Cookies enable us to provide you with a better experience by allowing us to understand what areas of this Site are of interest to our client’s users. These cookies may track individual information. Cookies from Trondent can only be read by Trondent Web sites. If you do not want to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a Web site tries to put a cookie in your browser software. If you choose to disable cookies in your browser, your ability to use some of the products and/or services at this Site may be affected.

 Some of Trondent’s platforms and services use Local Shared Objects, such as Flash cookies, to store content information and preferences. Third parties with whom we partner to provide certain features on our website and platforms/services or to display advertising based upon your web browsing activity also use Flash cookies or HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5. To manage Flash cookies, please click here.

We partner with a third party to either display advertising on our website and our platforms/services or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on our website and our platforms/services and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Links to 3rd Party Sites

Our website and platforms/services includes links to other websites whose privacy practices may differ from those of Trondent Development Corp. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Legal Disclaimer

In certain situations, Trondent may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

We may disclose personal information if required to do so by law, such as to comply with a subpoena, or similar legal process or if we believe that such action is necessary to protect and defend the rights, property or personal safety of Trondent Development Corp or its visitors.

If Trondent Development Corp. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Social Media Widgets

Our website and platforms/services includes Social Media Features, such as the Facebook Like button, and Widgets, such as the Share This button or interactive mini-programs. These Features may collect your Internet protocol address, which page you are visiting on our website and platforms/services, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website and platforms/services. Your interactions with these Features are governed by the privacy statement of the company providing it.

Communications

We will contact you per your request via the contact information provided. If applicable, per client agreement you may receive an email invitation to visit our site along with a temporary password allowing access to specific information including travel itineraries.

Notification of Changes

We reserve the right to amend this Policy from time to time consistent with the Privacy Shield’s requirements.

Clients and website users will be notified of a material change in the privacy policy by posting a prominent notice on the homepage and other pages deemed appropriate 30 days prior to the new use of the user’s information or by emailing all clients and notifying them of the material change. We encourage you to periodically review this page for the latest information on our privacy practices.

Contacting Us

All inquires or complaints about Trondent’s privacy policy or anything related to the privacy or personal information handled by Trondent Development Corp., should be directed to:

Privacy Manager

Trondent Development Corp.
1300 S. Grove Ave.
Suite 204
Barrington, IL 60010
+1 847.277.0800
PrivacyManager@Trondent.com

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe here.